Traveller's Guide
All the information you need for a smooth and stress-free departure.
Mediation authority of French airports
Unaccompanied children
CHILDREN AGED 4 TO 11
Some airlines allow children (aged 4 to 11, age limits vary between airlines) to travel alone, as UM (Unaccompanied Minor) passengers. Children travelling alone receive special assistance. At the check-in desk, they get a "UM" pack containing the itinerary, boarding pass, identity papers and an identification sheet indicating the person who will meet them on arrival. The pack must be carried for the entire duration of the trip.
Unaccompanied minors are assisted by the airline staff, or by their representative, who will help them on boarding, during the flight and on arrival.
At the destination, the child will be released into the custody of the person designated on the information sheet. This individual must always provide proof of identity.
For more information, please contact the airline.
Children aged over 12
Certain fee-paying services are available for children aged over 12 years old. These vary depending on the airline, so we invite you to contact your airline directly for more information.
FROM 2017, JANUARY 15th
Minors under the age of 18 must have an authorization to leave the country and a photocopy of the parent's identity document who signs the the authorization to leave the country. We thank our passengers for anticipating this new requirement.
Travel document requirements
DOMESTIC FLIGHTS
It is no longer compulsory to present a valid identity card or passport at check-in for all travellers include babies, except when travelling with the airline Chalair. If you are travelling with luggage, your personal identification will be checked against your boarding pass at check-in.
INTERNATIONAL FLIGHTS
Within the European Union and the Schengen Area, you must present a valid national identity card or passport. For other destinations abroad, depending on your country of destination, you must travel with a valid passport and a visa when required. If you register hold luggage, your personal identification will be checked against your boarding pass at check-in.
Airlines may apply their own restrictions, which can differ from those of the destination country. For more information, please contact your travel agent or airline directly.
You can also visit the French government's website www.diplomatie.gouv.fr, under the section "Conseil aux voyageurs".
RENEWING YOUR TRAVEL DOCUMENTS
On occasion, a surge in the number of renewal requests for passports (or identity cards) can result in delays in processing the requests. To ensure that you get your new travel documents on time for your trip, it is advisable to:
- check the expiry date of your passport (or identity card)
- submit an application for a renewal if necessary:
- at the town hall (in France) where you live, if you need a new identity card
- at a town hall (in France) equipped with biometric technology, if you need a new passport
A list of the documents required (in France) is provided on the website of the French Ministry of the Interior, Overseas Territories, Local Government and Immigration:
Identity card:
http://www.interieur.gouv.fr/sections/a_votre_service/vos_demarches/carte-nationale-d-identite
Biometric passport:
http://www.interieur.gouv.fr/sections/a_votre_service/vos_demarches/passeport-biometrique
Latest Chek-in-time
FLIGHTS WITH AIR FRANCE
If you have luggage to check in, you must arrive at the latest 45 to 60 minutes before flight departure.
Boarding can be refused if you arrive after check-in has closed. Check-in closes 30 minutes before departure. Passengers who arrive late will not be accepted on the flight.
DOMESTIC FLIGHTS WITH CHALAIR
Check-in closes 20 minutes before departure. Passengers who arrive late will not be accepted on the flight.
DOMESTIC FLIGHTS WITH HOP!
Check-in closes 30 minutes before take-off. Passengers who arrive late will not be accepted on the flight.
FLIGHTS WITH VOLOTEA
Passengers with hold luggage must check-in at least 2 hours before departure. The check-in desk will close 35 minutes prior to take-off. Passengers who arrive late will not be accepted on the flight.
FLIGHTS WITH FLYBE
The check-in desk open 2 hours before departure. Passengers with hold luggage must go to the check-in desk at least 1 hour before departure (check-in closes 40 minutes before departure). Passengers who arrive late will not be accepted on the flight.
FLIGHTS WITH AER LINGUS
Passengers with hold luggage must check-in at least 2 hours before departure. The check-in desk will close 45 minutes prior to take-off. Passengers who arrive late will not be accepted on the flight.
FLIGHTS WITH VUELING
Passengers with hold luggage must check-in at least 2 hours before departure. The check-in desk will close 40 minutes prior to take-off. Passengers who arrive late will not be accepted on the flight.
FLIGHTS WITH IBERIA EXPRESS
Passengers with hold luggage must check-in at least 2 hours and 30 minutes before departure. The check-in desk will close 45 minutes prior to take-off. Passengers who arrive late will not be accepted on the flight.
TUI Flights
Passengers with hold luggage must check-in at least 2 hours before departure. The check-in desk will close 40 minutes prior to take-off. Passengers who arrive late will not be accepted on the flight.
CHARTERED FLIGHTS
Passengers with hold luggage must check-in at least 2 hours before departure. Passengers who arrive late will not be accepted on the flight.
Persons with reduced mobility
In accordance with European legislation applicable since 5 July 2006, Rennes Airport offers free assistance within the airport to persons with disabilities or reduced mobility wishing to travel by air. The service is also provided during the flight and in the destination airport.
If you wish to use this service, simply make the request with your airline (or travel agent) at least 48 hours prior to departure.
WHAT YOU NEED TO DO :
- When making the reservation – Inform your airline
When you book your ticket, you must inform your airline or travel agent that you would like to receive assistance during your journey.
To ensure optimum satisfaction of your needs, it is important to specify the nature of your disability (reduced mobility, visual impairment, hearing impairment, etc.), the type of assistance required at the airport and any specific requirements during the flight.
- Arriving at the airport – Parking and access
Choose the car park P3
We recommend that you park in the car park P3, located right in front of the terminal building. This car park has a disabled parking area. A ramp provides easy access to the terminal building.
Or, arrange to be dropped off right outside the terminal building
Persons with reduced mobility can arrange to be dropped off by car right outside the terminal building, simply by ringing the intercom.
A drop-off zone is also available to you. It is equipped with an access ramp.
- In the terminal building – Ask for assistance
For help on arrival at the airport, please ask for assistance at the check-in desks or at the reception-information desk.
Note: you must announce your arrival at the check-in or information desk at least one hour prior to flight departure.
OUR COMMITMENTS
- Quality standards
Rennes Airport is committed to providing you with a high-quality service. Please find more details below:
| Passengers having made an advance request for assistance | Passengers not having made an advance request for assistance | |
| At departure | 90% of passengers do not wait more than 10 minutes for assistance | 100% of passengers do not wait more than 45 minutes |
| On arrival | 90% of passengers receive assistance as soon as they arrive | 100% do not wait more than 10 minutes for assistance on arrival |
- Comments and suggestions:
You can send us your comments and suggestions for improvement. They should be addressed to:
Catherine Courteil-Michelutti
Rennes Aéroport - BP 29 155 - 35091 Rennes cedex 9
ccourteil@rennes.aeroport.fr
Pets
Dogs and cats are accepted in the cabin in a bag up to a maximum weight that varies between airlines (total weight including the container), with the airline’s prior approval, or in the hold, in a cage, if the animal's weighs more than the maximum weight allowed in the cabin. In all cases, pets must be declared when the reservation is made. For information purposes only and as a general rule, airlines only accept a maximum of two pets per flight.
Pets are charged a flat rate which varies according to destination (domestic or international).
Make sure that you have all the necessary information about travel documents and vaccination requirements
for travelling with your pet to your final destination country.
For more information, please visit the Transport section of the French Ministry of Ecology, Sustainable Development and Energy website: www.developpement-durable.gouv.fr
Passenger rights
The European Union has laid down common rules regarding compensation and assistance for passengers. This regulation came into force on 17th February 2005 and extends the scope of the protection offered to passengers and strengthens their rights.
As part of a large-scale awareness-raising campaign, the European Commission has published a brochure entitled "Air passenger rights" which summarises the main features of current legislation in this area. This brochure is available in all airports.
For more information, go to the website of the European Commission.
Mediation authority of French airports
In accordance with European regulations ( Directive 2013/11 / EU of 05.21.2013 ), we inform you about the possible referral to our partner "The Travel and Mediation". Contact details and referral procedures are available on its website www.mtv.travel for any claim deemed unsuccessful.
